Refund policy

Overview

Last Updated: November 2024

1. Overview
At InfinityIPTVHub, we are committed to delivering high-quality IPTV services. However, we understand that situations may arise where a refund is necessary. This policy outlines our conditions and process for refunds.

2. Eligibility for Refunds

• New Customers: If you are unsatisfied with our service within the first 3 days of your initial purchase, you may request a refund.
• Renewals: Refunds are not available for renewal subscriptions. It is the customer’s responsibility to cancel before the renewal date to avoid charges.
• Technical Issues: Refunds for technical issues are only applicable if you have contacted our support team and we are unable to resolve the issue within a reasonable timeframe.

3. Non-Refundable Situations
We do not issue refunds for:

• Partial months of service after cancellation
• Incompatibility with your device(s) if not verified prior to purchase
• Issues resulting from customer’s internet or network problems

4. Requesting a Refund
To request a refund:

• Contact our support team at [email protected] within 2 days of your initial purchase.
• Provide your order details and the reason for the refund request.
• Our team will review your request and respond within 1 business day.

5. Processing Refunds
Once approved, refunds will be processed back to your original payment method. Please allow 7 business days for the refund to reflect in your account, depending on your payment provider.

6. Changes to This Policy
We reserve the right to update our refund policy at any time. Please check this page periodically for updates.

Contact Us
For questions regarding this policy, please contact us at [email protected] .